Following a comprehensive online poll, the most beloved travel brands received the prestigious TripZilla Excellence Awards in recognition of their exemplary performance over the past year.

Singapore, 7 November 2024 – Marking its landmark 10th year, the prestigious TripZilla Excellence Awards returns to honour the most outstanding travel brands, celebrating their unparalleled achievements that have set new standards of excellence and elevated the industry to new heights. Companies that exemplify the best in travel have been selected and conferred awards through an extensive online voting exercise held from 16 to 30 October 2024. 

Organised by TripZilla, the independent and leading online travel media in Southeast Asia that reaches more than 20 million travellers monthly, the Awards recognise the popularity, achievement, and dedication of top consumer-facing brands in travel. 

The Awards features five main sectors with multiple categories to celebrate industry leaders across the region. This year’s event is the largest to date, with a record number of nominees and voters, culminating in over 60 awards recognising exceptional contributions to travel.

First-time winners who made their way into the TripZilla Excellence Awards 2024 include AXA Smart Traveller, Revolut, Skyline Luge Singapore, and Maybank Horizon Visa Signature Card. Noteworthy repeat winners that have once again made the list include Science Centre Singapore, EU Holidays, and HL Assurance.

“Tourism connects people, creates jobs, and supports communities worldwide, all while fulfilling our innate wanderlust. It is a complex and profoundly impactful industry. As a leading travel inspiration platform, it’s incredibly meaningful for us to recognise the standout brands in this vital sector,” said Winnie Tan, CEO of TripZilla.com. “This year’s TripZilla Excellence Award winners are true trailblazers, crafting unforgettable moments that leave a lasting impression on travellers seeking new and unique experiences.”

For the full list of 2024 winners, refer to Annex A appended below or click here.

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About TripZilla Excellence Awards 2024

Now in its landmark 10th year, the prestigious TripZilla Excellence Awards returns to honour the finest travel companies for delivering the most brilliant experiences and propelling the industry to greater heights. Over a hundred phenomenal organisations were nominated for an award this year. After an intensive round of voting on the TripZilla.com platform, this highly-coveted accolade was presented to more than 60 exceptional brands.

For more information, visit: https://www.tripzilla.com/excellence-awards/2024

ANNEX A

Online Travel Services – Singapore

Best Customer Service (Insurance): HL Assurance

Best Global Roaming Services: AIRSIM / AIRSIMe

Best Online Buying Experience (Insurance): HL Assurance

Best Online Travel Agency: Trip.com

Best Travel Claims Experience: Etiqa Insurance Pte Ltd

Best Travel Credit Card: Maybank Horizon Visa Signature Card

Best Travel Insurance (Annual): HL Assurance

Best Travel Insurance (Single Trip): Etiqa Insurance Pte Ltd

Best Travel Wallet: Revolut

Most Popular Travel Insurance Company: Etiqa Insurance Pte Ltd

Online Travel Services – The Philippines

Best Global Roaming Services: Cherry Roam

Best Online Travel Agency: Klook

Best Travel Credit Card: RCBC Visa Platinum

Best Travel Insurance (Annual): Chubb Travel Insurance

Best Travel Insurance (Single Trip): AXA Smart Traveller

Best Travel Wallet: GCash 

Travel Agencies

Best for Australia: EU Holidays

Best for China: Super Travels

Best for Europe: EU Holidays

Best for Exotic Tours: Nam Ho Travel Services

Best for Japan: EU Holidays

Best for Korea: Nam Ho Travel Service

Best for Malaysia: WTS Travel & Tours

Best for Taiwan: ASA Holidays

Best for USA: Chan Brothers Travel

Best for Vietnam: WTS Travel & Tours

Best Coach Operator: Transtar Travel

Best for Celebrity Tours: ASA Holidays

Best for Young Adults: Contiki

Most Innovative Tour Product: Travel with WEBUY

Activities & Attractions – Singapore

Best Animal Encounter: Bird Paradise

Best Attraction for Adrenaline Junkies: Skyline Luge Singapore

Best Family Attraction: Science Centre Singapore

Best Water Park: Adventure Cove Waterpark

Most Popular Attraction for Children: KidsSTOP™

Activities & Attractions – Malaysia

Best Animal Encounter: Langkawi Wildlife Park

Best Attraction for Adrenaline Junkies: LYL International Karting Circuit

Best Family Attraction: Dream Forest Langkawi

Best Integrated Marketing Campaign: Enfiniti (M) Sdn Bhd

Best New Attraction: FunPark Gamuda Luge Gardens

Best Water Park: SplashMania WaterPark

Hotels

Best Hotel Rewards: Wyndham Rewards

Hotels – Singapore

Best Budget Hotel Chain: Hotel 81

Best Business Hotel: Grand Park City Hall

Best for Families: Novotel Singapore on Kitchener

Best Luxury Hotel: The Ritz-Carlton, Millenia Singapore

Best New Hotel: Mercure ICON Singapore City Centre

Hotels – Malaysia

Best Budget Hotel Chain: Holiday Inn Express

Best Business Hotel: EQ Kuala Lumpur

Best for Families: Hard Rock Hotel Penang

Best Luxury Hotel: One&Only Desaru Coast

Best Luxury Glamping Experience: Tiarasa Escapes Glamping Resort

Hotels – The Philippines

Best Budget Hotel: Go Hotels Plus Mandaluyong

Best Business Hotel: Summit Galleria Cebu

Best for Families: Summit Ridge Tagaytay

Best Luxury Hotel: Limketkai Luxe Hotel

Best New Hotel: Citadines Benavidez Makati

Destinations

Best Beach Destination: Fiji

Best City Destination: Hong Kong

Best Dive Destination: The Philippines

Destination of the year: Malaysia

Sustainability Leader Of The Year (Asia): Tourism Promotions Board Philippines