Australia-hosted instance of Smartsheet strengthens company’s presence APJ and supports customers’ data privacy compliance requirements

Smartsheet, the AI-powered, enterprise-grade work management platform, today unveiled Smartsheet Regions Australia, a new data residency option that empowers customers to control data hosting and supports compliance with local privacy laws such as the Australian Privacy Act and EU General Data Protection Regulation (GDPR). This new instance, Smartsheet’s fourth globally, is hosted in Sydney, with backup infrastructure located in Melbourne, ensuring all customer and partner data remains within the country.  

“This investment in a new Smartsheet Regions Australia underscores our dedication to the APJ region and the local data residency needs of our Australian and APJ customers,” said Helen Masters, managing director, APJ, Smartsheet. “This Australia-hosted instance of Smartsheet will support both new and existing customers and partners, giving users access to enterprise-grade work management technology so they comply with regional privacy and governance requirements, such as the Australian Privacy Act.”

Combined with the platform’s best-in-class, enterprise-grade security and governance measures, Smartsheet is well-equipped to serve a growing customer base, including organizations and agencies with the most stringent governance and regulatory requirements. Smartsheet supports compliance frameworks across numerous regulated industries and standards, including ISO, FedRAMP, HIPAA, DOD IL4, ITAR and more. The company is pursuing the Infosec Registered Assessors Program (IRAP) certification for the APJ region, ensuring it meets the Australian Government Information Security Manual requirements with robust policies and security controls.

“Leveraging Smartsheet for advanced work management has already delivered significant time savings and enhanced regulatory compliance across our institution, a testament to our position as a leading Australian public research university,” said Bruce Northcote, Chief Security Officer, University of Adelaide. “As we move towards merging with the University of South Australia to establish a combined Adelaide University, the availability of Smartsheet Australian data hosting is crucial. This will facilitate substantial new adoption within the new institution, safeguarding Australian data sovereignty.”

“We are thrilled to welcome the arrival of Smartsheet data residency in Australia, a testament to their commitment to Australian customers,” said Jason Frost, Executive General Manager – Data & Integration, Atturra. “This development allows us to expand our services to clients with stringent regulatory requirements, ensuring their data remains securely onshore. Our APJ customers can now access best-in-class work management technology while supporting compliance with local regulations.”

Smartsheet Regions

Customers have control over where their content is hosted through Smartsheet Regions, which offers data residency options to support compliance with privacy and governance requirements. Such requirements are prevalent for customers operating in regulated industries like finance, government, or healthcare; Smartsheet Regions empower them to meet these obligations.

Smartsheet hosts customer-uploaded data, images, files, and other content within the customer’s chosen data region. This ensures data residency for customer content in that specific region. Smartsheet Regions instances are available in the EU, U.S. and now Australia. Smartsheet also offers Smartsheet Gov, for government customers needing enhanced security and compliance.